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Return Policy

Returns
We offer returns for items that arrived damaged, defective or the wrong item was received, or inaccurately described. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are not responsible for missing or stolen postage.

Our policy lasts 30 days from date your item(s) are delivered. If 30 days have gone by from the date of delivery, unfortunately we can’t offer you a refund or exchange.

To complete your return, please reach out to customerservice@nineofearth.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@nineofearth.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@nineofearth.com and send your item to: 706 Hatton Hill Ct., Austin, TX 78725

Shipping
To return your product, you should mail your product to: 706 Hatton Hill Ct,. Austin, TX 78725

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.